Advance Lock & Key

It's always tricky getting a locksmith to change your locks especially when you love what's already there but only need it to be re-keyed. In my case, it was more complicated since it was an old but unique bolt and hard to match. I called Advance lock and they sent a gentleman whose name was as unique as he was, "Ash". He was appreciative of the unique lock and up for the challenge and did NOT disappoint. He was such a pleasure and I would recommend this place and make sure to ask for, ASH! You won't be disappointed

I went here to have keys . needed 6 copies i thought because it was a lock smith that the keys would be done right unfortunately when i got home the keys did not work .i dont live near there so i did not bring them back. I did go to Bobs locksmith and they made my keys and i had no problem with their keys.

Ash is great he just cut a key, after coming in off of an emergency job I've been going to this place with my family since 1978, and it is the best locksmith on the island! Hands-down. Now my kids go there too.

I needed a motorcycle key made and none of the places close by carried the blanks to duplicate it for me. I almost gave up....
I remembered there is a Lock & Key store where I previously lived and around for many years. I was greeted very pleasantly like I'm a VIP customer. He went straight to the keys and really like a Surgeon he cut the key like magic effortlessly even made sure it fit the motorcycle. It even fit better than the previous key I came with.
Thanks Ash!! If I need any keys, I know where I'm going.

Without exception the premier locksmith on Staten Island or dare I say the city

Ash is an incredible craftsman who can likely solve any problem you have, or die trying.

I've used advance on two occasions and in both instances, other shops told me it couldn't be done. I was charged a fair price for both. But what sets this shop above any others in Ash and his commitment to customer service and not overcharging because the customer is in duress.

Highly recommended.

We were referred to Advance to replace our main entrance door knobs. We contacted Advance and made an appointment with Ash who was amazing! He came to our home to assess our door and guide us towards the best decision. Ash spent time with us on the phone and in person, not only supporting us with any questions we had but also helping us address any unplanned concerns that came along the way. Ash came back to our home again to install the door knobs himself and he even went to my moms house when she locked herself out of her own home! We couldn't be happier to have found Advance Lock and Key and Ash!

I know times are tough, but ripping off a customer is uncalled for. I was charged $100 for and old case for my original FOB. Be wary of the fast talking Ash.

Dear Ash,
I respectfully disagree with your assessment. First of all it was cloudy, not raining. The brand new head you mention is an old piece of plastic from another key that you had in a drawer. I also had told you I had put new batteries in the units, so why would you replace the batteries? As the pictures show, the FOB's are the original units. An honest review will not hurt you but inform you on how to fairly treat your customers.

Very sad how one review can ruin your reputation. I never said you were disrespectful. Nor am I being disrespectful by expressing my honest opinion with facts that substantiate that opinion.

I wish you all the best, but don't react so maliciously to just one review. You will be in business for many years to come!!

Dear Sir,
What's sad is that you are unable to accept an honest review by calling me a liar. That's sad and disrespectful!
It is appalling how one small review can affect you so deeply. Your apparent responses prove my point that your subconscious is bothering you substantially enough to respond in such a harsh manner.
You should admit to yourself your shortcomings by admitting the truth rather than disparaging one single review. It's quite petty!!!
Good luck with that!!

Christmas Eve and last minute gift for my boyfriend.. as usual.. ASH was GREAT!! pleasant, efficient, polite, and knowledgeable!! Will be giving ANY kind of business to this man from here on out..

Called and spoke with Ash. I needed a new key for my car. He was professional and helpful! I was able to get my key the same day and have it programmed as well (remote start and all). Works great and I even got a discount! Highly recommend!

The key to my filing cabinet broke inside the lock. I called at the last minute asking to bring it in and Ash told me to come right over.

Getting it out was tough, we thought he might have to drill it out but he was able to get it out after a few minutes. They also made me an extra copy of the key. It was all for a reasonable price. Everything took about 10mins.

Ash is such a great, friendly, helpful guy. He saw me rolling it from my car and helped me bring it in and also put it back in my car for me.

I didn't know it at the time but they also have a parking lot in the back of the store.

I would definitely come back again.